What's included with each course?

 

Soft Skills on Demand delivers dynamic video-based training courses via any internet connection, or directly through your organization's learning management system.

 

 Two Part Dynamic Video

 Facilitators Guide

 Participant Guide

 Quiz After Each Segment

 Accountability and Reporting

 Certificate of Completion

 

Now you can have immediate access to more than 50 recently recorded training courses, all featuring internationally renowned experts who know how to captivate your team members.

 

Contact us for a complimentary course and judge for yourself.

Available Video Based Training Courses for Web and LMS
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James Lloyd CUSTOMER SERVICE FROM THE HEART
How to Genuinely Serve Others at the Highest Level Possible
How would your customers grade their experience with your company? Are you getting an A+ from every customer in each of the critical service areas? If not, what can you do to raise their grade? In thi....(more details....)
  Lisa Ford CUSTOMER SERVICE STRATEGIES THAT WORK
How to Create More Loyalty in a Dynamic, Competitive Marketplace
Your employees and their customer service skills may be the only thing that differentiates you from the competition. And customers are more sophisticated and educated than ever before. That’s why it’s....(more details....)
George Walther PHONE POWER
How to Make the Telephone Your Most Powerful Business Tool
Telephone sales skills are critical to anyone in telemarketing, inside sales, outside sales, collections, and even customer service. And when it comes to telephone sales skills, George Walther wrote t....(more details....)

George Walther 		POWER TALKING
How to Say What You Mean & Get What You Want
Communication skills training is extremely important for people in sales, management, customer service, public speaking, or any position dealing with people. In this powerful communication skills trai....(more details....)
Shawna Schuh PROFIT PRODUCING PEOPLE SKILLS
How to Better Your Communications & Improve Your Bottom Line
Effective communication skills and people skills are essential in business. In today's highly competitive world, you need to connect with your customers and prospects better than your competitors do, ....(more details....)
Pamela Jett REMARKABLE COMMUNICATION SKILLS
Effective Tools for Managing Difficult People and Situations
When a difficult person or situation arises, many of us don't know what to say, or how to handle it. We allow ourselves to react rather than respond effectively. From now on, you'll be armed with powe....(more details....)
  Scott McKain THE ULTIMATE CUSTOMER EXPERIENCE
How to Put More "Show Business" in Your Business
It’s not enough anymore to just serve customers. Every professional and each organization must develop the kind of connection with its customers that a blockbuster film or compelling television series....(more details....)
Willie Jolley THE WILL TO WIN!
How to Use Attitude, Aptitude & Appetite to Reach Your Next Level
Winners think differently than losers. They possess certain qualities that separate them from the masses, including a strong positive mental attitude, commitment, knowledge, and a hunger for greatness....(more details....)

Joel Weldon 		THE WILLIE FACTOR
How to Be Extraordinary in Sales and Service
This entertaining sales and customer service training video is loaded with time-proven sales skills and practical ideas for increasing customer satisfaction. Sales training and customer service traini....(more details....)

Dr. Nate Booth 		WHAT DO THEY WANT, HOW DO THEY WANT IT?
Using the Diamond Touch to Improve Your Sales and Service Strategy
Most salespeople and service professionals use the spray and pray approach. They conduct business in a predictable, methodical manner with every prospect or customer, treating them all pretty much the....(more details....)
Jane Handly WOULD YOU DO BUSINESS WITH YOU?
How to Get, Keep, & Wow Customers in a Competitive Market
Customer service training can positively impact customer retention and is an essential part of any retail, service or sales organization. For more than 20 years, Jane Handly has been a highly sought-a....(more details....)